REFUND AND RETURNS POLICY

Thank you for shopping with CINDER HUB LLC. We value your shopping experience and want you to be satisfied with your purchase.

This policy outlines our rules regarding returns and refunds.

1. Returns Due to Quality Issues

If the product you receive has quality issues, manufacturing defects, or damage caused during shipping, you may contact us within 30 days of receipt to request a return, refund, or other appropriate solution.

Please contact us as soon as the issue is discovered so we can address it promptly.

2. Requesting a Return

To request a return, please contact us via the following email address:

support@cinderhubllc.com

Please include the following information in your email:

Order number;
Purchaser’s name;
Product name;
Description of the issue;
Clear photos or videos of the issue.

We may request additional reasonable information to verify the issue, depending on the circumstances.

3. Refund Conditions

For items confirmed to have quality issues, we may offer the following, depending on the situation:

Full refund;
Replacement item;
Reshipment of the item;
Other solutions mutually agreed upon by both parties.

Refunds will generally be issued to the original payment method used for the purchase.

4. Refund Processing Time

Once we confirm eligibility for a refund, we will process it as quickly as possible.

The actual time it takes for funds to appear in your account depends on the processing times of your bank, credit card company, or third-party payment provider.

Please note that it may take additional business days for the refund to reflect in your account.

5. Returns for Non-Quality Reasons

Unless otherwise required by applicable law, returns or refunds resulting from personal preference, incorrect size or color selection, change of mind, or other issues unrelated to product quality are not covered by this policy.

All product sales are final.

6. Damaged or Incorrect Items

If the item you receive is damaged during shipping or does not match your order, please contact us as soon as possible after receipt.

We may ask for photos of the item, packaging, or other relevant information to investigate and determine the appropriate solution.

7. Return Shipping Costs

If it is confirmed that the item has a quality issue or the problem falls within our responsibility, we will provide a reasonable solution for the return, depending on the specific circumstances. Unless otherwise required by applicable law, we do not cover return-related costs if the return is not due to a quality issue.

8. Situations Not Eligible for Return

To the extent permitted by applicable law, the following situations may not qualify for returns based on quality issues:

Normal wear and tear resulting from ordinary use;
Damage caused by improper use, storage, installation, or maintenance;
Damage caused by accidents, human-induced damage, or modifications;
Return requests made after 30 days that are not protected by other statutory rights;
Situations where a product quality issue cannot be reasonably confirmed.

9. Statutory Consumer Rights

This policy does not limit or exclude any non-waivable rights you may have under applicable U.S. federal, state, or local consumer protection laws.

If applicable law grants you broader rights regarding refunds, returns, or other consumer protections than those outlined in this policy, we will comply with applicable law.

10. Contact Us

If you wish to request a refund or return, or if you have any questions regarding product quality, please contact us at:

Company Address: 1010 LAGOON AVE APT 208, WILMINGTON, CA 90744
Email: support@cinderhubllc.com